測量客戶滿意度，并針對結果采取行動。
· Systematically managing customer relationships.
系統的管理客戶關系。
· Ensuring a balanced approach between satisfying customers and other interested parties (such as owners, employees, suppliers, financiers, local communities and society as a whole).
確保在滿足客戶和其他利益團體之間的平衡。利益團體 例子有組織所有者、員工、供應商、金融機構、當地社團、社會。
Principle 2 Leadership
原則2 領導作用
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
領導為組織建立統一的目的和方向。領導應該創造和維持一個能讓員工充分地參與組織目標實現的內部環境。
Key benefits:
關鍵好處：
· People will understand and be motivated towards the organization’s goals and objectives.
將會讓員工理解組織目的和目標，并激勵他們向這個方面努力。
· Activities are evaluated, aligned and implemented in a unified way.
將以統一的方式評估、合作和實施各項活動。
· Miscommunication between levels of an organization will be minimized.
將會降低組織各層級之間的溝通誤解。
Applying the principle of leadership typically leads to:
應用領導作用原則通常需要：
文章來源于領測軟件測試網 http://www.kjueaiud.com/
